Refund policy

Returns & Refunds

At The Embroidered House, each printed needlepoint canvas is thoughtfully prepared in-house with care.

Returns & Exchanges

Because our printed needlepoint canvases are made to order, all sales are generally final. We do not accept returns or exchanges for changes of mind, accidental purchases, or ordering the wrong design.

Damaged, Defective, or Incorrect Orders

We want you to love your stitching project! If your order arrives damaged, defective, or incorrect, please email theembroideredhouse@gmail.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs so we can help resolve the problem.

If an item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate replacement or refund at no additional cost.

Order Cancellations

Cancellation requests must be submitted within 15 minutes of purchase. Because production may begin shortly after your order is placed, cancellations can only be accommodated if production has not yet started.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Need Assistance?

We’re always happy to help! Please contact us at theembroideredhouse@gmail.com with any order concerns.

Nothing in this policy limits your rights under applicable consumer protection laws.